Effective Date: August 1, 2026
At Legendary Frame Photography LLC, we are committed to providing professional photography services and high-quality photographic products. Because photography services, digital images, and custom print products are personalized for each client, all purchases are subject to the following policy.
1. Retainers and Deposits: All retainers, booking fees, and deposits are nonrefundable. A deposit reserves the agreed-upon date and time and compensates Legendary Frame Photography LLC for scheduling, consultation, planning, and turning away other potential business. If a client cancels or fails to appear for a scheduled session, the deposit will not be returned. At the sole discretion of Legendary Frame Photography LLC, a deposit may be transferred one time to a rescheduled session when adequate notice is provided. Additional rescheduling fees may apply.
2. Digital Images and Downloads: Due to the downloadable and reproducible nature of digital products, all digital-image sales are final. No returns, refunds, exchanges, or credits will be provided after digital images have been delivered, downloaded, or made available through an online gallery. Clients are responsible for reviewing their image selections carefully before completing an order. Differences in color, brightness, cropping, or image quality caused by a client’s personal device, screen settings, or unauthorized printing service do not qualify for a refund.
3. Printed Photographic Products: Albums, photo books, wall art, canvases, photographic prints, and other physical products are custom-made and ordered specifically for the client. Therefore, all print-product sales are final and cannot be returned or exchanged because of personal preference, incorrect selections approved by the client, or a change of mind. Legendary Frame Photography LLC may use independent professional printing laboratories and other third-party vendors to produce and fulfill print orders. Although we carefully select our vendors, production and delivery times may vary.
4. Damaged, Defective, or Incorrect Products: Clients must inspect all physical products promptly after delivery. Any product that arrives damaged, contains a manufacturing defect, or differs from the approved order must be reported within seven calendar days of receipt. The client must provide: The order number or proof of purchase; A written description of the problem; Clear photographs showing the damage or defect; and Photographs of the product’s original packaging when shipping damage is involved. After verifying the claim with the printing laboratory or vendor, Legendary Frame Photography LLC will arrange for the affected product to be corrected or replaced at no additional charge. A replacement is the primary remedy. Cash refunds will not be issued when the product can reasonably be corrected or replaced. Damage caused by improper handling, hanging, storage, exposure to moisture or sunlight, normal wear, or actions occurring after delivery is not covered.
5. Client Approval: When a client approves an image, album design, retouching request, crop, size, finish, spelling, layout, or other product specification, that approval is considered final. Legendary Frame Photography LLC is not responsible for errors or preferences that the client approved before production. Requests for changes after approval may require a new order and additional payment.
6. Retake Policy: Legendary Frame Photography LLC does not provide refunds based solely on dissatisfaction with personal appearance, clothing, hairstyle, posing preferences, or other subjective considerations. If Legendary Frame Photography LLC determines that a session was materially affected by a verified technical failure, equipment malfunction, file loss, or photographer error, the client will be offered one complimentary retake session as the exclusive remedy. The complimentary retake: Must be scheduled according to the photographer’s availability; Must occur within 60 days unless otherwise agreed in writing; Will cover the same general session type and scope as the original booking; and Does not include additional locations, outfits, products, travel, or services not included in the original agreement. Only one retake will be provided. A retake will not be offered when the outcome was affected by a client’s lateness, failure to follow preparation instructions, uncooperative participants, children’s behavior, weather risks accepted by the client, venue restrictions, or circumstances beyond the photographer’s reasonable control.
7. Session Cancellations by the Photographer: If Legendary Frame Photography LLC must cancel a session and cannot provide a reasonable replacement date, any amount paid for services not yet performed will be refunded. The client may instead choose to transfer the payment to another available date.
8. Chargebacks and Payment Disputes: Clients agree to contact Legendary Frame Photography LLC and allow a reasonable opportunity to address any concern before initiating a payment dispute or chargeback. Filing a chargeback does not cancel the client’s obligations under the photography agreement or this policy.
9. Policy Acceptance: By paying a deposit, booking a session, approving an order, purchasing a product, or downloading digital images, the client acknowledges that the client has read, understood, and agreed to this Return, Refund, and Retake Policy.
Legendary Frame Photography LLC Macon, Georgia / Middle Georgia Website: LegendaryFramePhotography.org Email: [Business Email Address] Telephone: [Business Telephone Number].